Avaya Engineer

Collabera Inc.

Collabera Inc.

Kennesaw, GA, USA
USD 68-70 / hour
Posted on Mar 13, 2025

Avaya Engineer

Contract: Kennesaw, Georgia, US

Salary Range: 68.00 - 70.00 | Per Hour

Job Code: 359881

End Date: 2025-04-11

Days Left: 28 days, 9 hours left

Avaya Engineer - Richmond, VA; Kennesaw, GA; Chicago, IL (Hybrid)

12–18-month contract

Rate Range: $68-$70/hr

MUST HAVES

  • 8+ years of Call Center Experience
  • Avaya
  • Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager
  • Avaya Communication Manager is a MUST and the need to be STRONG
  • Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
  • Knowledge of CTI, LAN/WAN, and switches and routers
  • SIP understanding

PLUSSES

  • SIP school certification
  • SBC knowledge
  • Served in the Military before entering work force

DAY TO DAY

  • The position will Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.
  • Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
  • Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
  • Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
  • Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
  • Directly support business initiated projects.
  • Direct and communicate with leadership on status of programs and open issues.
  • Develop ROM/SOW quotes for projects for equipment placement, licensing
Job Requirement
  • Avaya
  • Voice
  • Avaya Communication Manager
  • ACM
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Mukesh Jha
  • mukesh.jha@collabera.com
Apply Now
Apply Now