Avaya Engineer
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Avaya Engineer" AnitaB.org.Kennesaw, GA, USA
USD 68-70 / hour
Posted on Mar 13, 2025
Avaya Engineer
Contract: Kennesaw, Georgia, US
Salary Range: 68.00 - 70.00 | Per Hour
Job Code: 359881
End Date: 2025-04-11
Days Left: 28 days, 9 hours left
Avaya Engineer - Richmond, VA; Kennesaw, GA; Chicago, IL (Hybrid)
12–18-month contract
Rate Range: $68-$70/hr
MUST HAVES
- 8+ years of Call Center Experience
- Avaya
- Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager
- Avaya Communication Manager is a MUST and the need to be STRONG
- Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
- Knowledge of CTI, LAN/WAN, and switches and routers
- SIP understanding
PLUSSES
- SIP school certification
- SBC knowledge
- Served in the Military before entering work force
DAY TO DAY
- The position will Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.
- Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
- Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
- Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
- Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
- Directly support business initiated projects.
- Direct and communicate with leadership on status of programs and open issues.
- Develop ROM/SOW quotes for projects for equipment placement, licensing
Job Requirement
- Avaya
- Voice
- Avaya Communication Manager
- ACM
Reach Out to a Recruiter
- Recruiter
- Phone
- Mukesh Jha
- mukesh.jha@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Avaya Engineer" AnitaB.org.