Technical Writer
Collabera Inc.
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See open jobs at Collabera Inc..See open jobs similar to "Technical Writer" AnitaB.org.Marketing & Communications, IT
Charlotte, NC, USA
USD 55-58 / hour
Posted on Apr 9, 2025
Technical Writer
Contract: Charlotte, North Carolina, US
Salary Range: 55.00 - 58.00 | Per Hour
Job Code: 360736
End Date: 2025-05-08
Days Left: 28 days, 13 hours left
DayToDay Responsbilities:
Working With:
- MFA Support Team
- Corporate Communications
- Global Service Desk Team
- Engineering Teams
- Identity Defense
Day to Day:
- MFA Rollout: Support the continual rollout of existing and new MFA features (e.g., Security USB Keys, physical badges, MFA for Desktop, third factor authenticator).
- Documentation: Produce end-user documentation for new functionalities.
- Troubleshooting: Aid in troubleshooting MFA and identity verification issues.
- Collaboration: Work with security engineering teams, product management, Corporate Communications, Global Service Desk, and Identity Defense teams.
- Communication: Clearly communicate the steps for adoption and the value proposition of new features.
- Data Management: Manage data using Excel reporting and incident management systems like BMC Remedy.
- Training: Quickly grasp cybersecurity concepts and protocols as part of on-the-job training.
- Customer Support: Troubleshoot with customers in a calm and effective manner.
Must Have:
Must Haves:
- Strong technical writer experience
- Excellent communication skills
- JIRA and BMC Remedy experience
- Understanding process flow and working with end users
- Self Starter
- Writing Styles: Explanatory and procedural writing for multiple audiences.
- Cybersecurity: Familiarity with cybersecurity concepts and best practices.
- Financial Institution experience
Job Requirement
- Technical Writing
- JIRA
- BMC Remedy
Reach Out to a Recruiter
- Recruiter
- Phone
- Snehashish Banerjee
- snehashish.banerjee@collabera.com
- 9733816965
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Technical Writer" AnitaB.org.