Technical Support Specialist
Collabera Inc.
IT, Customer Service
Addison, TX, USA
USD 19-21 / hour
Posted on Apr 9, 2025
Technical Support Specialist
Contract: Addison, Texas, US
Salary Range: 19.00 - 21.00 | Per Hour
Job Code: 360773
End Date: 2025-05-08
Days Left: 28 days, 13 hours left
Location: Addison, TX/ Chandler, AZ/ Jacksonville, FL/ Hopewell, NJ
Position: Level 1 Support
Duration: 12-18 months
Job Description:
Required Skills
-
Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
Desired Skills
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support – Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network – Citrix, VPN, Cisco AnyConnect
- ITSM Remedy (not essential)
Job Requirement
- Technical Support
- App Support
- Application Support
- Tech Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Aditi Shrivastava
- aditi.sshrivastava@collabera.com