Technician Support Engineer
Collabera Inc.
Technician Support Engineer
Contract: Melville, New York, US
Salary Range: 28.00 - 32.00 | Per Hour
Job Code: 360970
End Date: 2025-05-14
Days Left: 28 days, 6 hours left
Client: Telecom
Title: NOC Technician
Location: Melville, NY
Duration: 12 Months
Shift: Hybrid, with 3 day in the office and 2 day are WFH.
Hours: 8AM – 5PM, Tuesday thru Saturday or 2PM – 11PM, Tuesday thru Saturday
Responsibilities
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Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
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Answer customer calls, create tickets and perform initial triage for issue resolution
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Monitor network alarms, create tickets and perform initial triage for issue resolution
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Identify customer impact and urgency
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Resolve the issue if possible by utilizing documented processes and run books
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Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
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Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
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Perform direct communications to customers for updates as necessary
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Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
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Once incident is deemed resolved, verify and close tickets
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Ensure ticket handover during shift changes in accordance to operations guidelines
Education/Certifications
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High School Diploma or equivalent experience
Experience/Minimum Requirements
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Strong work ethic and multi-tasking ability
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Able to work unsupervised but also utilize direction, supervision, and training effectively
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Excellent analytical problem solving and decision-making abilities
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Strong written and verbal communication skills
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1-2 years’ work experience in telecommunications or similar fields
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Understanding of standard concepts, practices, and procedures within the telecommunications field.
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Experience and understanding of some or all of the following areas: SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services
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Experience with some or all of the following equipment platforms: Ciena Optical platforms, Cisco Optical platforms, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches
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Understanding of NMS and EMS systems to navigate and troubleshoot efficiently
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Experience with Layer2/3, BGP, IPv6 and/or JUNOS a plus
Job Requirement
- telecommunications
- Layer2/3
- BGP
- IPv6
- JUNOS
- NMS
- EMS
- Cisco Optical platforms
- Infinera
- Ciena Optical platforms
- Juniper MX and EX series
- MRV switches
- Cisco routers and switches
- DWDM
- dark fiber services
- IP subnetting and layer 2/3 routing
- SONET
Reach Out to a Recruiter
- Recruiter
- Phone
- Gujari Sai Milan
- sai.gujari@collabera.com