Service desk engineer
Collabera Inc.
St. Louis, MO, USA
USD 25-32 / hour
Posted on Apr 16, 2025
Service desk engineer
Contract to Hire: saint louis, Missouri, US
Salary Range: 25.00 - 32.00 | Per Hour
Job Code: 360984
End Date: 2025-05-15
Days Left: 27 days, 7 hours left
Client : Leading IT solution Provider
Title: Senior Engineer
Location: Saint Louis
Remote/On-site/Hybrid: Remote
Duration: 6-month contract-to-hire
Pay range: $25/hr- 32/hr
Job Description:
Day To Day:
- Lead daily standups and coordinate ticket prioritization with Tier II and III teams, ensuring critical issues are assigned and resolved quickly.
- Develop and implement advanced PowerShell scripts and automation routines to reduce manual intervention and increase team efficiency.
- Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients.
- Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues.
- Participate in white-glove client calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution.
MUST-HAVES:
- 4+ years in a similar role of hands-on IT support experience
- 4–5 years of experience in a senior support role within an MSP, with proven ability to manage complex technical environments.
- Experience with email systems
- Strong skills in standard Windows applications.
- Advanced troubleshooting and scripting skills, including deep PowerShell experience and an understanding of automation frameworks.
- Strong leadership experience, with a track record of mentoring and growing technical teams.
- Expertise across networking server administration, cloud technologies, and security tools.
PLUSSES:
- Bachelors degree
Job Requirement
- IT support
- MSP
- email system
- networking
Reach Out to a Recruiter
- Recruiter
- Phone
- Ganga koranga
- ganga.koranga@collabera.com