Technical Support Specialist
Collabera Inc.
IT, Customer Service
Sterling, VA, USA
USD 25-28 / hour
Posted on Apr 24, 2025
Technical Support Specialist
Contract to Hire: Allen, Texas, US
Salary Range: 25.00 - 28.00 | Per Hour
Job Code: 361290
End Date: 2025-05-24
Days Left: 28 days, 10 hours left
Job Description:
- Title: Technical Support Specialist
- Location: Allen, TX 75002
- Duration: 3+ months (temp to hire)
- Pay Range: $25/hr. - $28/hr.
Responsibilities:
- The Representative will be responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
- Provide Technical Assistance to Regional Sales Managers daily
- Help Maintain online Knowledge Base
- Interface with Tier 2 on customer issues and comments
- Track and resolve issues
- Follow procedures for internal escalation of issues to the appropriate internal teams.
- Accurately document product issues and convey workarounds and fixes to customers.
- Self-assign and take ownership of tickets from queue
- Answer Inbound and make Outbound Technical Support Calls
Requirements:
- 2-3+ years of experience in IT helpdesk and/or application support role.
- Extensive Hardware, Software and Networking troubleshooting.
- Strong working knowledge of Windows 7, 8, 10.
- Familiarity working with Azure Cloud and containers.
- Strong working knowledge of Active Directory, DNS.
- Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP
- Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
- One or more of the following certifications preferred, CompTIA A+, MCP, MCSE CNA, CCNA, Linux Certifications.
Job Requirement
- Troubleshooting
- Ticketing
- Technical Support
- Networking
Reach Out to a Recruiter
- Recruiter
- Phone
- Atharva Zanje
- atharva.zanje@collabera.com