Technical Support Executive / IT Support
Collabera Inc.
Technical Support Executive / IT Support
Contract: Morristown, New Jersey, US
Salary Range: 40.00 - 49.00 | Per Hour
Job Code: 361288
End Date: 2025-05-23
Days Left: 27 days, 10 hours left
Technical Support Responsibilities:
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Build, maintain, and troubleshoot business rules and custom print forms.
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Manage user groups, permissions, versions, and software releases.
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Monitor system performance, logs, and maintain integrations (e.g., nCino Mortgage, Optimal Blue).
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Prepare and batch HMDA (Home Mortgage Disclosure Act) update files to Encompass.
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Manage reporting databases and data warehouse environments.
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Write business rules for new issues aligned with market and business model changes.
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Build and maintain Dynamic Data Management (DDM) tables and rules (e.g., fees, data fields).
Business Support Responsibilities:
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Run and maintain the daily Hotlist.
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Build and manage Crystal Reports on schedule and for ad-hoc requests.
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Run monthly survey reports and maintain service credentials across vendors and LOS.
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Update and manage business contacts in LOS (including payees, employees).
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Collaborate with cross-functional teams to align on business priorities.
Required Technical Skills:
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Strong technical troubleshooting skills within Banking / Consumer Lending environments.
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Proficient with SQL Server and OS monitoring tools (e.g., SolarWinds).
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Familiar with documentation and collaboration tools like Confluence.
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Understanding of networking concepts: firewalls, IP segmenting, and whitelisting.
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Experience with Disaster Recovery and BCP/BCPIIS practices (Apache Tomcat is a plus).
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Knowledge of Incident and Change Management, as well as Vendor Management.
Tools & Software:
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Confluence
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Mortgage and Appraisal Platforms
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Document Sharing Platforms
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Application Monitoring Tools (e.g., SolarWinds)
Pay Range:
$40 - $49 an hr.
Job Requirement
- Technical Support Executive
- IT Support
- Troubleshooting
- firewalls
- monitoring
- SQL
- data warehouse
- databases
- Data Management
- schedule
Reach Out to a Recruiter
- Recruiter
- Phone
- Rohan Lazarus
- rohan.lazarus@collabera.com
- rohan.lazarus@c