System Analyst

Collabera Inc.

Collabera Inc.

IT
Stanford, CA, USA
USD 30-31 / hour
Posted on May 2, 2025

System Analyst

Contract: Stanford, California, US

Salary Range: 30.00 - 31.00 | Per Hour

Job Code: 361544

End Date: 2025-05-31

Days Left: 28 days, 10 hours left

Client: Education
Job Title: Computer System Analyst 1
Location: Stanford, CA 94305
Duration: 12 Months - (Potential Extension/Conversion high possibility)
Pay Rate: $30/hr.

Duties include:
Position Overview:
Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.
Core Responsibilities
  • Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
  • Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
  • Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
  • Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
  • Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
  • Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
  • Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.
Requirements:
Skills and Qualities
  • Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
  • Experience with mobile device operating systems, including iOS and Android, is highly desirable.
  • Adept at problem-solving, expectation management, and customer care.
  • Effective communicator with good written, verbal, and problem-solving abilities.
  • Familiarity with help desk ticketing systems, and remote support tools.
  • A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.
Certifications and Licenses
  • Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, MS, Apple, and ITIL, would be a plus.
Top 3 requirements to hire?
  • Technical & Hardware Proficiency
  • Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications.
  • Proficient in mobile device management across iOS and Android platforms.
  • Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.
Job Requirement
  • Help desk
  • IT Tech
  • IT Technician
  • IT Support
  • Troubleshooting
  • System analyst
  • system admin
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • MEETUL CHOUDHARY
  • meetul.choudhary@collabera.com
Apply Now
Apply Now