System Analyst

Collabera Inc.

Collabera Inc.

IT
Stanford, CA, USA
USD 30-33 / hour
Posted on May 2, 2025

System Analyst

Contract: Stanford, California, US

Salary Range: 30.00 - 33.00 | Per Hour

Job Code: 361537

End Date: 2025-05-31

Days Left: 28 days, 10 hours left

Client: University Client

Job Title: Computer System Analyst

Location: Stanford, CA 94305 - Onsite

Duration: 12 Months - (Extension/Conversion based on performance)

Pay Rate: ($30-$32) on an hourly basis.

Responsibilities:

  • Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team.
  • As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.

Core Responsibilities

  • Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
  • Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
  • Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
  • Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
  • Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
  • Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
  • Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Required Skills and Qualities:

  • Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
  • Experience with mobile device operating systems, including iOS and Android, is highly desirable.
  • Adept at problem-solving, expectation management, and customer care.
  • Effective communicator with good written, verbal, and problem-solving abilities.
  • Familiarity with help desk ticketing systems and remote support tools.
Job Requirement
  • Helpdesk
  • IT Support
  • Troubleshoot
  • Technical Support
  • Ticket
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Mradul Khampariya
  • mradul.khampariya@collabera.com
Apply Now
Apply Now