System Analyst
Collabera Inc.
IT
Stanford, CA, USA
USD 30-33 / hour
Posted on May 2, 2025
System Analyst
Contract: Stanford, California, US
Salary Range: 30.00 - 33.00 | Per Hour
Job Code: 361537
End Date: 2025-05-31
Days Left: 28 days, 10 hours left
Client: University Client
Job Title: Computer System Analyst
Location: Stanford, CA 94305 - Onsite
Duration: 12 Months - (Extension/Conversion based on performance)
Pay Rate: ($30-$32) on an hourly basis.
Responsibilities:
- Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team.
- As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.
Core Responsibilities
- Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
- Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
- Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
- Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
- Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
- Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.
Required Skills and Qualities:
- Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
- Experience with mobile device operating systems, including iOS and Android, is highly desirable.
- Adept at problem-solving, expectation management, and customer care.
- Effective communicator with good written, verbal, and problem-solving abilities.
- Familiarity with help desk ticketing systems and remote support tools.
Job Requirement
- Helpdesk
- IT Support
- Troubleshoot
- Technical Support
- Ticket
Reach Out to a Recruiter
- Recruiter
- Phone
- Mradul Khampariya
- mradul.khampariya@collabera.com