L2 Technical Support Specialist
Collabera Inc.
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New York, NY, USA · Norwich, CT, USA · New York, NY, USA
USD 35-45 / hour
Posted on May 3, 2025
L2 Technical Support Specialist
Contract: Peebles, Ohio, US
Salary Range: 35.00 - 45.00 | Per Hour
Job Code: 361584
End Date: 2025-06-01
Days Left: 28 days, 10 hours left
Position Details:
Client: Information Technology & Consulting Services
Job Title: L2 Technical Support Specialist - Site Migrations
Location: Peebles, OH 45660 - Onsite
Pay rate: $35-45/hr.
About the Role:
- We are seeking a dedicated L2 Tech Support Specialist to join our team and assist with site migrations. This role requires working on-site at the customer location.
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system.
- Support all applications on computers and coordinate with the second-level team for global application issues.
- Manage desktop/laptop installations, schedule upgrades/refreshes, and ensure user settings are retained.
- Support network configuration, driver installation, and vendor coordination for printers.
- Install and configure desktops, laptops, mobile devices, and associated peripherals.
- Provide onsite and remote technical assistance to end users.
- Manage the ticket queue and ensure timely resolution within service level agreements.
- Develop standard configuration and documentation, including installation and configuration procedures.
- Coordinate with vendors for end-user support and with Level III support groups for service delivery enhancements.
- Provide IT support for on-site or off-site events and meetings.
- Support disaster recovery and emergency response at local sites.
Education Qualification:
- Relevant technical certification or equivalent experience in IT support.
Must have's:
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
- Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, Wi-Fi configuration, application software configuration, and VOIP phone systems.
- Good understanding of O365, Active Directory User/Group Management, DNS, Group Policy, Networking, and Firewall.
- Experience with 2nd line technical support, incident & problem management, and ITIL processes.
- Effective written and verbal communication skills.
- Strong interpersonal skills to manage multiple stakeholders, including users, senior management, IT teams, project teams, and vendors.
Job Requirement
- L2 Support
- Technical Support
- Active Directory
- ServiceNow
- Printers
- LAN/WAN
- ITSM
- ITIL
Reach Out to a Recruiter
- Recruiter
- Phone
- Ghulamnabi Dudhwala
- ghulamnabi.dudhwala@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "L2 Technical Support Specialist" AnitaB.org.