L2 Technical Support Specialist

Collabera Inc.

Collabera Inc.

IT, Customer Service
New York, NY, USA · Norwich, CT, USA · New York, NY, USA
USD 35-45 / hour
Posted on May 3, 2025

L2 Technical Support Specialist

Contract: Peebles, Ohio, US

Salary Range: 35.00 - 45.00 | Per Hour

Job Code: 361584

End Date: 2025-06-01

Days Left: 28 days, 10 hours left

Position Details:
Client: Information Technology & Consulting Services
Job Title: L2 Technical Support Specialist - Site Migrations
Location: Peebles, OH 45660 - Onsite
Pay rate: $35-45/hr.

About the Role:

  • We are seeking a dedicated L2 Tech Support Specialist to join our team and assist with site migrations. This role requires working on-site at the customer location.

Responsibilities:

  • Provide break/fix support for desktops, laptops, and peripherals.
  • Re-image devices and reinstall/configure applications as needed.
  • Troubleshoot Windows OS, hardware, and enterprise applications.
  • Coordinate with third-party vendors for escalations and hardware replacements.
  • Document issues and resolutions in the IT service management system.
  • Support all applications on computers and coordinate with the second-level team for global application issues.
  • Manage desktop/laptop installations, schedule upgrades/refreshes, and ensure user settings are retained.
  • Support network configuration, driver installation, and vendor coordination for printers.
  • Install and configure desktops, laptops, mobile devices, and associated peripherals.
  • Provide onsite and remote technical assistance to end users.
  • Manage the ticket queue and ensure timely resolution within service level agreements.
  • Develop standard configuration and documentation, including installation and configuration procedures.
  • Coordinate with vendors for end-user support and with Level III support groups for service delivery enhancements.
  • Provide IT support for on-site or off-site events and meetings.
  • Support disaster recovery and emergency response at local sites.

Education Qualification:

  • Relevant technical certification or equivalent experience in IT support.

Must have's:

  • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
  • Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, Wi-Fi configuration, application software configuration, and VOIP phone systems.
  • Good understanding of O365, Active Directory User/Group Management, DNS, Group Policy, Networking, and Firewall.
  • Experience with 2nd line technical support, incident & problem management, and ITIL processes.
  • Effective written and verbal communication skills.
  • Strong interpersonal skills to manage multiple stakeholders, including users, senior management, IT teams, project teams, and vendors.
Job Requirement
  • L2 Support
  • Technical Support
  • Active Directory
  • ServiceNow
  • Printers
  • LAN/WAN
  • ITSM
  • ITIL
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Ghulamnabi Dudhwala
  • ghulamnabi.dudhwala@collabera.com
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