IT Support Specialist
Collabera Inc.
IT Support Specialist
Contract: Lynn, Massachusetts, US
Salary Range: 40.00 - 49.00 | Per Hour
Job Code: 361697
End Date: 2025-06-05
Days Left: 28 days, 10 hours left
About the Role:
- We are seeking a dedicated L2 Tech Support professional to join our team, with a focus on site migrations. This position requires working on-site five day a week at the customer location, delivering essential technical support and ensuring seamless operations.
Pay Range: $40 - $49
Responsibilities:
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Provide break/fix support for desktops, laptops, and peripherals.
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Re-image devices and reinstall/configure applications as needed.
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Troubleshoot issues related to:
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Hardware
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Enterprise applications
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Coordinate with third-party vendors for:
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Escalations
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Hardware replacements
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Document issues and resolutions in the IT service management system.
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Support all local applications and escalate global application issues to the second-level support team.
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Manage PC installations, upgrades, and refreshes, ensuring user settings are preserved.
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Support:
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Network configuration
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Printer driver installation
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Vendor coordination for printer setup/repairs
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Install and configure:
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Desktops
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Laptops
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Mobile devices
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Associated peripherals
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Provide onsite and remote technical assistance to end users.
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Manage the ticket queue to ensure timely resolution and closure within SLA timelines.
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Develop standard configuration documentation and procedures.
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Coordinate with:
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Vendors for end-user support
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Level 3 support groups for enhanced service delivery
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Provide IT support for on-site or off-site events and meetings.
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Assist with disaster recovery and emergency response efforts.
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Understand and support:
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Active Directory
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DNS
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Group Policy
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Networking
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Firewall configurations
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Educational Qualifications:
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A degree or equivalent experience in Information Technology or a related field is preferred.
Required Skill:
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Strong understanding of:
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Android OS
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Basic LAN/WAN troubleshooting
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Proficiency in:
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Wi-Fi configuration
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Application software setup
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VOIP phones
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Software installations
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Familiarity with:
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Support needs
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Active Directory user/group management
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DNS, Group Policy, Networking, and Firewall support
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Experience in:
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2nd-line technical support
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Incident and problem management
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Good knowledge of SLAs and ITIL processes
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Effective written and verbal communication skill
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Strong interpersonal skill for working with:
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End users
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Senior management
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Internal IT teams
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Project teams
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Vendors
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Job Requirement
- IT Support
- Hardware
- Troubleshoot
- IT service management
- configuration
- installation
- Desktops
- Laptops
- LAN/WAN
- ITIL
- configure
Reach Out to a Recruiter
- Recruiter
- Phone
- Rohan Lazarus
- rohan.lazarus@collabera.com