Support Analyst
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Support Analyst" AnitaB.org.IT, Customer Service
Toronto, ON, Canada · Ontario, Canada
CAD 25-27 / hour
Posted on May 7, 2025
Support Analyst
Contract: Toronto, Ontario, CA
Salary Range: 25.00 - 27.00 | Per Hour
Job Code: 361680
End Date: 2025-06-05
Days Left: 28 days, 10 hours left
Roles and responsibilites:
- Taking calls and providing support for 182 stores across Quebec and Canada (mainly English calls)
- Logging tickets and closing them once issues are resolved
- Bilingual support for Comm suite of applications (order management platform, supported on the backend by SAP. Using SAP for back-end troubleshooting from issues that come from stores, also dealing with hardware issues from stores)
- They are the only French-speaking team in IT so they support a large range of issues that come up in the French space
Day to Day Responsibilities:
- Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
- Overseeing tickets that are open and closing them once issues are resolved
- Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
- Bilingual (English & French)
- Strong customer service experience
- Willingness to learn and ability to learn quickly
- Manage difficult conversations with customers
- Microsoft Office Suite experience (computer savvy)
Plusses:
- SAP Knowledge
- General knowledge (order management)
- IT background
pay range: $25-$27 an hour without benefits.
Job Requirement
- SAP
- L1 Support
- Ticketing
- inbound calls
- French
- English
- MS Office Suite
Reach Out to a Recruiter
- Recruiter
- Phone
- Shruti Mishra
- shruti.mishra@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Support Analyst" AnitaB.org.