Technical Support Specialist
Collabera Inc.
Technical Support Specialist
Contract: Chandler, Arizona, US
Salary Range: 15.00 - 18.00 | Per Hour
Job Code: 361812
End Date: 2025-06-07
Days Left: 28 days, 11 hours left
Pay range: $ 15 - $ 18
Job Description:
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Provide first-line technical support via voice and chat for internal users, resolving issues related to proprietary applications.
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Troubleshoot and document incidents in a ticketing system, escalating to second-level support when necessary.
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Manage multiple live chats and calls concurrently while maintaining high service quality and meeting performance metrics.
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Collaborate with global support teams to ensure consistent and effective client care across regions.
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Participate in continuous training and leverage internal resources for real-time issue resolution.
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Maintain a strong customer focus in a fast-paced, 24/7 service desk environment.
Must Haves:
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1–3 years of help desk or technical support experience
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Excellent communication and customer service skills
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Strong multitasking and organizational abilities
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Familiarity with Office 365 and Windows 10/11 environments
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Ability to prioritize and manage workload in high-pressure situations
Plusses:
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Experience in a technology call center or global support environment
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Knowledge of ITSM tools (e.g., BMC Remedy), Citrix, VPN, and Cisco AnyConnect
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Exposure to hardware troubleshooting and SharePoint or Skype for Business
Job Requirement
- Technical support
- Customer service
- Communication skills
Reach Out to a Recruiter
- Recruiter
- Phone
- Dharamveer Kushwah
- dharamveer.kushwah@collabera.com