Technical Support Specialist
Collabera Inc.
IT, Customer Service
Hopewell, NJ, USA
USD 19-21 / hour
Posted on May 9, 2025
Technical Support Specialist
Contract: Hopewell, New Jersey, US
Salary Range: 19.00 - 21.00 | Per Hour
Job Code: 361810
End Date: 2025-06-07
Days Left: 28 days, 11 hours left
Location: Hopewell, NJ
Position: Level 1 Support
Duration: 12-18 months
Job Description:
Required Skills
-
Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
Desired Skills
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support – Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network – Citrix, VPN, Cisco AnyConnect
- ITSM Remedy (not essential)
Job Requirement
- Tech Support
- Technical Support
- Production Support
- Production Techical Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Aditi Shrivastava
- aditi.sshrivastava@collabera.com