Technical Support
Collabera Inc.
IT, Customer Service
Chandler, AZ, USA
USD 19-21 / hour
Posted on May 15, 2025
Technical Support
Contract: Chandler, Arizona, US
Salary Range: 19.00 - 21.00 | Per Hour
Job Code: 361986
End Date: 2025-06-13
Days Left: 28 days, 10 hours left
Day to Day Responsibilities:
- Provide technical support for applications, proprietary systems, and hardware/software issues via phone and chat.
- Troubleshoot Windows 10/11, Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.
- Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.
- Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
- Meet or exceed performance targets for response time, resolution, and customer satisfaction.
- Collaborate with regional and global teams to ensure smooth IT operations.
Required Skills:
- 1-3 years of experience in IT support or customer service.
- Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
- Ability to manage multiple tasks and prioritize workload efficiently.
- Excellent communication and client service skills.
- Experience with ITSM Remedy (preferred but not essential).
- Ability to work in a fast-paced 24x7 environment.
PayRate Range: $19/HR- $21/HR
Job Requirement
- Banking
- Tech Support
- Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Anjesh Singh
- anjesh.singh@collabera.com