Technical Support Desk
Collabera Inc.
IT, Customer Service
Chandler, AZ, USA
USD 17-20 / hour
Posted on May 16, 2025
Technical Support Desk
Contract: Chandler, Arizona, US
Salary Range: 17.00 - 20.00 | Per Hour
Job Code: 362028
End Date: 2025-06-14
Days Left: 28 days, 11 hours left
Title: Technical Support Desk – Level -1
Location: Chandler, AZ
Duration: 12 months
Position Summary
- Providing first line support for the internal emfployees’ resources via voice and chat channels as part of the 24*7 Global Service Desk.
- Partnering with our regional and international partners to deliver best in class client care.
- The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
- This is an onsite position currently working 4 day in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete.
- Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
- Role involves basic troubleshooting of MSFT applications and proprietary systems via phone/chat.
- Chat channels provide technology support for up to 2 clients simultaneously.
- Client Care is our top priority.
- The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained.
- Excellent communication and written skills are a necessity.
- In-house technical training will be provided backed up with real time support from peers and subject matter experts.
Required Skills:
Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
Desired Skills:
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support – Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network – Citrix, VPN, Cisco AnyConnect
- ITSM Remedy (not essential)
Pay Range: $17/hr - $20/hr
Please reach me at 973-381-7135 or dimpy.sachdeva@collabera.com
Job Requirement
- Technical Support
- Call
- Client Care
- Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Dimpy Sachdeva
- dimpy.sachdeva@collabera.com