Support Analyst
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Support Analyst" AnitaB.org.IT, Customer Service
Ontario, CA, USA
USD 22-25 / hour
Posted on May 18, 2025
Support Analyst
Contract: Remote, Ontario, CA
Salary Range: 22.00 - 25.00 | Per Hour
Job Code: 362077
End Date: 2025-06-16
Days Left: 28 days, 11 hours left
Position Details:
Job Title: Bilingual Support Analyst (L1)
Location: Remote
Duration: 6-12 months (Contract to Hire)
Shift/Core Hours: Call center is open 5:30am-11pm EST. Shift could be 5:30am-2:30pm or 2-11pm or standard 9am-5pm. The shifts don't rotate, once it is set that is your shift.
Job description:
Day to Day Responsibilities:
- Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
- Overseeing tickets that are open and closing them once issues are resolved
- Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
- Bilingual (English & French)
- Strong customer service experience
- Willingness to learn and ability to learn quickly
- Manage difficult conversations with customers
- Microsoft Office Suite experience (computer savvy)
Plusses:
- SAP Knowledge
- General knowledge (order management)
- IT background
Who will they be working with?
- Working with other support analysts (associates and contractors)
- Management team (Sr. analysts)
Job Requirement
- troubleshooting
- troubleshoot
- break/fix
- SAP
- erp
- tech support
- IT support
- software support
- support analyst
Reach Out to a Recruiter
- Recruiter
- Phone
- Tanmay Jain
- tanmay.jain@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Support Analyst" AnitaB.org.