Support Analyst

Collabera Inc.

Collabera Inc.

IT, Customer Service
Ontario, CA, USA
USD 22-25 / hour
Posted on May 18, 2025

Support Analyst

Contract: Remote, Ontario, CA

Salary Range: 22.00 - 25.00 | Per Hour

Job Code: 362077

End Date: 2025-06-16

Days Left: 28 days, 11 hours left

Position Details:
Job Title: Bilingual Support Analyst (L1)
Location: Remote
Duration: 6-12 months (Contract to Hire)
Shift/Core Hours: Call center is open 5:30am-11pm EST. Shift could be 5:30am-2:30pm or 2-11pm or standard 9am-5pm. The shifts don't rotate, once it is set that is your shift.
Job description:
Day to Day Responsibilities:
  • Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
  • Overseeing tickets that are open and closing them once issues are resolved
  • Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
  • Bilingual (English & French)
  • Strong customer service experience
  • Willingness to learn and ability to learn quickly
  • Manage difficult conversations with customers
  • Microsoft Office Suite experience (computer savvy)
Plusses:
  • SAP Knowledge
  • General knowledge (order management)
  • IT background
Who will they be working with?
  • Working with other support analysts (associates and contractors)
  • Management team (Sr. analysts)
Job Requirement
  • troubleshooting
  • troubleshoot
  • break/fix
  • SAP
  • erp
  • tech support
  • IT support
  • software support
  • support analyst
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Tanmay Jain
  • tanmay.jain@collabera.com
Apply Now
Apply Now