Technical Support Desk
Collabera Inc.
Technical Support Desk
Contract: Chandler, Arizona, US
Salary Range: 15.00 - 18.00 | Per Hour
Job Code: 362170
End Date: 2025-06-19
Days Left: 28 days, 10 hours left
Key Responsibilities:
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Provide first-line technical support via chat and phone, handling up to two client chats simultaneously in a fast-paced environment.
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Troubleshoot basic issues with applications and proprietary systems, escalating to second-line support as needed.
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Deliver excellent customer service while documenting support tickets clearly and accurately.
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Maintain high performance by meeting individual service levels and metrics, including quality and responsiveness standards.
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Collaborate with global team members and escalate issues when necessary to ensure prompt resolution.
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Prioritize tasks effectively while multitasking and managing multiple support sessions.
Must-Have Qualifications:
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1–3 years of IT support or help desk experience.
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Strong client care and customer service skills.
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Proficiency with Windows 10 and familiarity with chat-based support tools.
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Excellent verbal and written communication skills.
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Ability to multitask and work effectively in a high-pressure environment.
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Strong organizational skills and consistent performance in meeting goals and metrics.
Plusses (Preferred Skills):
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Experience in a technology call center or customer service environment.
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Basic understanding of hardware and software troubleshooting (Windows 10/11, Office 365, SharePoint, Skype).
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Exposure to network technologies (Citrix, VPN, AnyConnect).
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Familiarity with ITSM tools such as Remedy (not essential).
Job Requirement
- Customer support
- Technical support
- Windows
Reach Out to a Recruiter
- Recruiter
- Phone
- Dharamveer Kushwah
- dharamveer.kushwah@collabera.com