Data Analyst
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Data Analyst" AnitaB.org.IT, Data Science
Houston, TX, USA
USD 40-45 / hour
Posted on May 21, 2025
Data Analyst
Contract: Houston, Texas, US
Salary Range: 40.00 - 45.00 | Per Hour
Job Code: 362149
End Date: 2025-06-19
Days Left: 28 days, 10 hours left
Client: American utility company
Title: Senior Data Analyst, Customer & Analytics
Location: Houston, TX (Hybrid: Monday, Tuesday, Wednesday in-office)
Type of opening: Contract (with strong potential for extension and conversion to permanent)
Contract length: 3 months with extensions to follow, possibility of full-time conversion
Pay rate: $40/hr to $45/hr
Day-to-Day:
- Serve as the primary support for call center reporting, focusing on building reports around critical metrics for the Call Center, such as:
- Average Handle Time (AHT), abandoned calls, agent performance, transfer time, wait time, and speed to answer.
- Analyze call center data to identify performance trends and areas for improvement, using these insights to support training initiatives.
Must Haves:
- 5-7 years of experience in data analysis and reporting.
- Call center environment experience is the top priority, including direct experience with call center reporting and metrics.
- Major call center software.
- Proficiency in Tableau for front-end reporting (90% of their current reporting environment).
- Strong ability to write complex SQL queries within Cloud Platform (GCP), including maintaining existing views and creating new ones.
- Understanding of how data moves from source systems into data warehouses (specifically to BigQuery), even if not performing the backend work directly.
Job Requirement
- Data analyst
- Call center
- reporting
- calls
- SQL
- Tableau
Reach Out to a Recruiter
- Recruiter
- Phone
- Ganga koranga
- ganga.koranga@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Data Analyst" AnitaB.org.