L2 Technical Support
Collabera Inc.
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Evendale, OH, USA
USD 28-31 / hour
Posted on May 31, 2025
L2 Technical Support
Contract: Evandale, Ohio, US
Salary Range: 28.00 - 31.00 | Per Hour
Job Code: 362468
End Date: 2025-06-29
Days Left: 28 days, 11 hours left
Position Details:
Job Title: L2 Technical Support - Site Migration
Location: Evendale, OH- Onsite
Duration: 06 months
Key Responsibilities:
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines
- Logs relevant incident/service request details as per process in ITSM tool.
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with Quality Health Safety Environment (QHSE) and IT policies
- Liaises with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Creates/maintain documentation for scope of work
- Special events coverage, meeting room & VCON & voice devices support
- Centralized hardware and Spare part stocking and local site inventory management and asset management
- Stock management
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)? Hardware vendor coordination for Break fix
- Imaging & provisioning of devices. Setup and build workstations? Update AMDB including hardware and software
- PC and other devices - logistics management
- Coordinate activities with third parties to resolve the IT issues or complete service requests
- Follow standard operating procedures as documented in the knowledge management system.
- Providing trainings / demos when needed to end users
- Onsite admin tasks e.g. backup, OS migration.
- Onsite Operational support of Industrial moblity devices
- Mobilty - Operational support for company owned mobile phones / tablet devices and BYOD
- Asset Disposal
- Coordinate with regional/global support groups for end-to-end request resolution and escalation.
- Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
- Operational support for non-network connected HBO AIO Printer / Scanner / Fax
- Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines
Skill:
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Win 10, Win 11 & MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
- Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
- Understanding of active directory, networking
- Hardware, operating system & software knowledge
Job Requirement
- ITSM
- ITIL
- Technical Support
- Desktop Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Sarthak Kumar
- sarthak.kumar@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "L2 Technical Support" AnitaB.org.