Developer
Collabera Inc.
Software Engineering
Grand Rapids, MI, USA
USD 25-30 / hour
Posted on May 31, 2025
Developer
Contract: Grand Rapids, Michigan, US
Salary Range: 25.00 - 30.00 | Per Hour
Job Code: 362466
End Date: 2025-06-29
Days Left: 28 days, 11 hours left
About the Role**
- We are seeking a dedicated L2 Tech Support professional to join our team, focusing on site migrations.
**Responsibilities** - - Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system.
- Support application issues, coordinating with the second-level team for global applications.
- Manage desktop/laptop installations, upgrades, and refreshes, ensuring user configurations are maintained.
- Provide printer support, including network configuration and vendor coordination.
- Install and configure desktops, laptops, mobile devices, and associated peripherals.
- Provide onsite and remote technical assistance to end users.
- Manage the ticket queue, ensuring timely resolution within service level agreements.
- Develop standard configuration and documentation procedures.
- Coordinate with vendors for end-user support and with L3 support groups for service delivery enhancements.
- Provide IT support for events, meetings, and disaster recovery situations.
- Understand and support O365, Active Directory, DNS, Group Policy, Networking, and Firewall.
**Education Qualification** - Relevant technical certifications or equivalent experience in IT support.
**Required Skills** - Comprehensive understanding of PC hardware, software, operating systems, directory services, and applications.
- Excellent knowledge of Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, and application software configuration.
- Experience with VOIP phone systems and software installations.
- Familiarity with IT service management systems like ServiceNow or Remedy.
- Experience working within SLAs and ITIL processes.
- Strong written and verbal communication skills.
- Excellent interpersonal skills to manage multiple stakeholders, including users, senior management, IT teams, project teams, and vendors.
Job Requirement
- IT Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Ankita Acharya
- ankita.acharya@collabera.com