L2 Technical Support
Collabera Inc.
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Evendale, OH, USA
USD 28-31 / hour
Posted on Jun 3, 2025
L2 Technical Support
Contract: Evendale, Ohio, US
Salary Range: 28.00 - 31.00 | Per Hour
Job Code: 362482
End Date: 2025-07-02
Days Left: 28 days, 12 hours left
Position Details:
Industry: Manufacturing
Job Title: L2 Technical Support - Site Migrations
Location: Evendale, OH - Onsite
Duration: 6 Months (Higher possibility of Extension)
Payrate Range: $28 - $31/hr.
Job Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications - Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level III support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities
- Good understanding of Active Directory User/Group Management,
- DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skill
- Very strong people skill to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
To apply for this position:
Email your resume directly on ghulamnabi.dudhwala@collabera.com
Job Requirement
- L2 Technical Support
- Technical Support
- Break/Fix support
- IT service management system
- ServiceNow
- Remedy
- ITIL
Reach Out to a Recruiter
- Recruiter
- Phone
- Ghulamnabi Dudhwala
- ghulamnabi.dudhwala@collabera.com
- 9803019404
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "L2 Technical Support" AnitaB.org.