Technical Support Representative
Collabera Inc.
IT, Customer Service
Chandler, AZ, USA
USD 18-18 / hour
Posted on Jun 4, 2025
Technical Support Representative
Contract to Hire: Chandler, Arizona, US
Salary Range: 18.00 - 18.00 | Per Hour
Job Code: 362533
End Date: 2025-07-03
Days Left: 28 days, 10 hours left
Job Details:
Title: Technical Support Representative
Client: Banking
Location: Onsite at Chandler, AZ, 85224
Duration: 12 months of contract | (Based upon performance, could be possibility of extension or hire)
Shift: Mon to Fri | 8 AM - 5 PM
Training: 5 weeks of training- no time off, generally onsite all 5 (only exception is computer-based training)
Role Overview:
- Join Banks Global Service Desk, providing first-line IT support to internal employees via phone and chat.
- Ideal for candidates with a passion for customer service and technology, who thrive in a fast-paced environment.
Key Responsibilities:
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Provide technical support for MS and internal systems
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Handle up to two simultaneous chat sessions
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Accurately document tickets and escalate as needed
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Maintain performance metrics and client satisfaction
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Post-training: 4 day onsite, 1 remote (if performance targets met)
Skills:
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1–3 years of IT support or customer service experience
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Excellent communication and multitasking skills
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Team-oriented with strong organizational abilities
Preferred Knowledge:
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Windows 10/11, MS Office, Office 365, SharePoint
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Citrix, VPN, AnyConnect
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ITSM tools (e.g., Remedy – nice to have)
Job Requirement
- technical support
- desktop support
- it support
- Help Desk
- Service Desk
- customer service
- troubleshoot
- troubleshooting
- customer support
Reach Out to a Recruiter
- Recruiter
- Phone
- Mebin Joseph
- mebin.joseph@collabera.com