IT Support Specialist
Collabera Inc.
IT Support Specialist
Contract: Auburn, Alabama, US
Salary Range: 28.00 - 31.00 | Per Hour
Job Code: 362586
End Date: 2025-07-04
Days Left: 28 days, 11 hours left
About the Role:
- We are looking for an experienced Level 2 Technical Support Specialist to join our team for on-site site migration projects. This role involves hands-on support including break/fix services for desktops, laptops, and peripherals, device re-imaging, and software configuration. U.S. citizenship is required for this position.
Pay Range - $28 - $31
Responsibilities:
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Deliver break/fix support for desktops, laptops, and peripheral devices.
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Re-image systems and reinstall/configure required applications.
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Troubleshoot operating systems, hardware, and enterprise applications.
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Liaise with third-party vendors for escalations and hardware replacements.
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Document all issues and resolutions within the IT Service Management (ITSM) system.
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Provide application-level support and coordinate with Level 2 teams for global issues.
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Handle desktop/laptop upgrades, installations, and refreshes, ensuring user data retention.
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Configure and support network printers, install drivers, and work with vendors for setup and maintenance.
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Set up and configure desktops, laptops, mobile devices, and related software/hardware.
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Offer both onsite and remote technical assistance to end users.
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Manage and prioritize service tickets to meet SLA timelines.
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Develop and maintain documentation for standard installations and configurations.
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Collaborate with vendors and Level teams to improve service delivery.
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Provide IT support for events, meetings, and emergency or disaster recovery scenarios.
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Strong knowledge of O365, Active Directory, DNS, Group Policies, Networking, and Firewalls.
Education & Qualifications:
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Relevant technical certifications or equivalent hands-on experience in IT support.
Skill:
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Proficiency in Android OS, macOS, MS Office, LAN/WAN basics, Wi-Fi, VOIP, and software installations.
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Solid understanding of O365 and enterprise-level support.
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Strong grasp of Active Directory (User/Group Management), DNS, Group Policy, Networking, and Firewall principles.
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Hands-on experience with second-line technical support, incident management, and problem resolution.
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Familiarity with SLAs and ITIL-based service processes.
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Excellent verbal and written communication skill.
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Strong interpersonal skill to manage interactions with users, management, IT staff, project teams, and external vendors.
Job Requirement
- IT Support Specialist
- ITIL
- Active Directory
- Android
- LAN/WAN
- VOIP
- IT support
- Networking
- hardware
- reinstall
- configure
- desktops
- laptops
- operating systems
- Troubleshoot
- printers
- mobile devices
Reach Out to a Recruiter
- Recruiter
- Phone
- Rohan Lazarus
- rohan.lazarus@collabera.com