Technical Support Specialist
Collabera Inc.
IT, Customer Service
Allen, TX, USA
USD 25-30 / hour
Posted on Jun 10, 2025
Technical Support Specialist
Contract: Allen, Texas, US
Salary Range: 25.00 - 30.00 | Per Hour
Job Code: 362727
End Date: 2025-07-09
Days Left: 28 days, 11 hours left
To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!
Pay rate: $25 - $30/hr.
Duties and Responsibilities:
- With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
- Provide courteous and knowledgeable troubleshooting support over the phone and via email.
- Ensure timely and accurate set up of all systems.
- Phone Support during regular business hours and on-call availability during off hours.
- Monitor Chat sessions to assist other team members.
- Test systems to ensure they are working correctly.
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
- Follow the department process, procedure, and metrics for a technical support II technician
- Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware and installation.
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately.
- Demonstrated strong work ethic
- Position requires that the first 1 weeks of training will be on-site at the Fort Worth, TX location.
Basic Requirements:
- High School Diploma or equivalent and 2+ years of Technical
- Troubleshooting experience and/or 2+ years of customer service experience
- Must be able to obtain background clearance as required by government customers
- 2+ years of Networking Experience Preferred
- 2+ years of customer service experience Preferred
Job Requirement
- Remote Troubleshooting
- Proprietary Software Installation
- Hardware Support
- Root Cause Analysis
- Customer Support
- System Setup & Configuration
Reach Out to a Recruiter
- Recruiter
- Phone
- Deepak Arya
- deepak.arya@collabera.com