Analyst
Collabera Inc.
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Toronto, ON, Canada · Ontario, Canada
CAD 60-68 / hour
Posted on Jun 13, 2025
Analyst
Contract: Toronto, Ontario, CA
Salary Range: 60.00 - 68.00 | Per Hour
Job Code: 362869
End Date: 2025-07-12
Days Left: 28 days, 10 hours left
Day To Day Responsibilities:
-
Support resolution of complex IT issues to minimize business impact in a fast-paced environment
- Maintain and improve ITSM processes (Incident, Problem, Change, Request)
- Partner with business units, infrastructure teams, and vendors to resolve issues
- Example: app goes down- setting up call with teams to understand the problem and the necessary steps to get it back up and running
- Analyze IT operations metrics to identify trends and recommend improvements
- Champion ITSM process adoption and user enablement
- Help develop and optimize ServiceNow workspaces for functionality and reporting
- Support business continuity and disaster recovery planning and testing
Must Have:
- 5-7 years of experience in ITSM or related IT operations roles
- Experience using ServiceNow/ other ticketing systems
- Excellent communication skills
- Ability to lead major incident response and root cause analysis
- Experience in executing change management procedures and risk evaluation
- Bachelor's degree in IT, Computer Science, or related field
Pay range: $65-$68/hr without benefits
Job Requirement
- Service now
- ITSM
- Incident Manager
- Problem management
- system operation
- change request
Reach Out to a Recruiter
- Recruiter
- Phone
- Shruti Mishra
- shruti.mishra@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Analyst" AnitaB.org.