Product Surveillance
Collabera Inc.
Product
Austin, TX, USA
USD 18-22 / hour
Posted on Jun 25, 2025
Product Surveillance
Contract: Austin, Texas, US
Salary Range: 18.00 - 22.00 | Per Hour
Job Code: 363205
End Date: 2025-07-24
Days Left: 28 days, 12 hours left
To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!
Pay rate: $18 - $22/hr
Industry: Pharmaceutical
Responsibilities:
- Completes the intake process of complaints through phone, email and OneTrack.
- Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
- Conducts the initial identification of the complaint code
- Coordinate the logistics for the complaint samples
- Partner with internal stakeholders for adverse events
- Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
- Leads translation services for reporting
- Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.
Qualifications:
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
- A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
- High quality customer service skills
Job Requirement
- OneTrack system
- Complaint documentation
- Initial assessment
- Complaint coding
- Sample coordination
Reach Out to a Recruiter
- Recruiter
- Phone
- Deepak Arya
- deepak.arya@collabera.com