Technical Writer
Collabera Inc.
Marketing & Communications, IT
Plano, TX, USA
USD 25-28 / hour
Posted on Jul 3, 2025
Technical Writer
Contract: Plano, Texas, US
Salary Range: 25.00 - 28.00 | Per Hour
Job Code: 363411
End Date: 2025-08-01
Days Left: 28 days, 10 hours left
Position Details:
| Client | Automotive |
| Job Title | Content Admin |
| Duration | 12 Months |
| Location | Plano, TX 75024 Pay Range: $25 - $28/hr |
Requirements:
Summary of Job Responsibilities:
Writes, reviews, and revises knowledge articles to ensure compliance with AskHR content standards.
- Employs excellent writing and grammatical skills with a high attention to detail.
- Meets deadlines and manages projects effectively.
- Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.
- Revises articles based on editorial feedback and guidance.
- Proofreads colleagues’ work and recognizes patterns of improvement for articles and knowledge library as a whole.
- Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.
- Employs SEO principles so that articles are easily findable within knowledge base.
- Manages the pipeline of content within the AskHR knowledge library to ensure quality and relevancy of the articles.
- Communicates effectively with different groups across the organization.
- Collaborates with subject-matter experts (SMEs) and relevant teams to proactively collect, edit, and create new content in alignment with AskHR voice.
- Conducts research in specific topic areas and properly cites article sources.
- Audits expiring content and keeps knowledge articles current.
- Works closely with AskHR front line Experience Team to understand and resolve gaps in the knowledge library.
- Partners with communications teams to ensure knowledge library is aligned before the communication are launched to team members.
- Reads daily communications from various client locations to develop or revise article content.
- Owns a portfolio of content categories within the AskHR knowledge base. Possible categories the Content Admin will own are including but not limited to: benefits and employee total rewards, compensation, policy, career development, payroll, time reporting, etc.
- Optimizes the quality, relevancy, and completeness of the content to achieve an 80% Tier 1 resolution rate within each respective category.
- Serves as content advisor during periods of change within their respective categories.
- Anticipates and consults with Content Owner on which categories need to be pursued or uplifted due to major upcoming change points, seasonality, or trends in Asker demand.
- Supports onboarding of new SMEs and new categories.
- Partners with SMEs to maintain quality and integrity of each knowledge base category as it grows.
- Contributes to growth of AskHR as a service.
- Utilizes understanding and experience of knowledge processes to contribute to both technical and process-based platform improvement opportunities.
- Participates in discussions with Experience Team and Product Owner regarding platform enhancements.
- Contributes to the upkeep and maintenance of the AskHR style guides, onboarding guides, and knowledge library audit guidelines.
- Stays informed of writing standards to optimize customer-facing content for consumption on mobile and chat.
Job Requirement
- Documentation
- Technical Writing
Reach Out to a Recruiter
- Recruiter
- Phone
- Sanya Mehani
- sanya.mehani@collabera.com