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hardware technician

Collabera Inc.

Collabera Inc.

Other Engineering
New Albany, OH, USA
USD 20-23 / hour
Posted on Jul 10, 2025
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hardware technician

Contract: New Albany, Ohio, US

Salary Range: 20.00 - 23.00 | Per Hour

Job Code: 363547

End Date: 2025-08-08

Days Left: 28 days, 9 hours left

At present, we are actively seeking a highly L2 / Hardware Technician to fill several strategic positions with our Technology clients. Given your extensive expertise and proven track record, I am confident that these opportunities could be an exceptional match for your and career aspirations.
If interested, kindly respond to this email with your updated resume!
Job Details:

Position Title: L2 / Hardware Technician

Locations: New Albany, OH
Duration: 6 Months
Shifts: 3 and 4 alternating weeks.
Back half: Wednesday or Thursday through Saturday.
Job Details:

  • IT background, preferably hands-on hardware experience.

  • Experience with ticket systems and queue management.

  • Ability to quickly understand and work with tickets.

  • Hardware-related are key.

  • Newer campuses moving towards machine learning and liquid cooling.

  • Campus 1 and 2 (where Joshua is located) still have legacy systems.

  • Need candidates with foundational knowledge in hardware and IT troubleshooting.

  • Ticket-driven work.

  • Parts cage is the closest thing to an assembly-style procedure.

Ticket Handling Stages:

  • Simple tasks: Hardware swaps (RAM, network cards).

  • Scan asset, scan new asset, swap.

  • Automation helps identify the problem.

  • More complex tasks: CPU, motherboard swaps, media type tickets.

  • Most difficult: Networking issues (fiber troubleshooting).

  • Requires critical thinking and a higher cap.

  • Loopback testing.

  • Progression: Master each set of tickets, then move on, shadow peers.

Systems and Technologies:

  • Ticketing system: TCorp or SimT (Amazon-specific).

  • Similar to other ticketing systems (first-in, first-out, business priority).

  • Fulfillment side uses ServiceNow.

Soft and Traits:

  • Self-starter (due to the feedback dynamic with green badgers).

  • Good team communication.

  • Not afraid to ask questions.

  • Critical thinking and problem-solving

Job Requirement
  • hardware
  • cpu
  • ticketing
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Saadiya Munshi
  • saadiya.munshi@collabera.com
Apply Now
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