hardware technician
Collabera Inc.
hardware technician
Contract: New Albany, Ohio, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 363547
End Date: 2025-08-08
Days Left: 28 days, 9 hours left
Position Title: L2 / Hardware Technician
Back half: Wednesday or Thursday through Saturday.
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IT background, preferably hands-on hardware experience.
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Experience with ticket systems and queue management.
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Ability to quickly understand and work with tickets.
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Hardware-related are key.
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Newer campuses moving towards machine learning and liquid cooling.
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Campus 1 and 2 (where Joshua is located) still have legacy systems.
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Need candidates with foundational knowledge in hardware and IT troubleshooting.
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Ticket-driven work.
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Parts cage is the closest thing to an assembly-style procedure.
Ticket Handling Stages:
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Simple tasks: Hardware swaps (RAM, network cards).
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Scan asset, scan new asset, swap.
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Automation helps identify the problem.
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More complex tasks: CPU, motherboard swaps, media type tickets.
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Most difficult: Networking issues (fiber troubleshooting).
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Requires critical thinking and a higher cap.
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Loopback testing.
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Progression: Master each set of tickets, then move on, shadow peers.
Systems and Technologies:
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Ticketing system: TCorp or SimT (Amazon-specific).
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Similar to other ticketing systems (first-in, first-out, business priority).
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Fulfillment side uses ServiceNow.
Soft and Traits:
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Self-starter (due to the feedback dynamic with green badgers).
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Good team communication.
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Not afraid to ask questions.
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Critical thinking and problem-solving
Job Requirement
- hardware
- cpu
- ticketing
Reach Out to a Recruiter
- Recruiter
- Phone
- Saadiya Munshi
- saadiya.munshi@collabera.com