Technical Support Specialist
Collabera Inc.
IT, Customer Service
Richmond, VA, USA
USD 35-39 / hour
Posted on Jul 19, 2025
Technical Support Specialist
Contract: Richmond, Virginia, US
Salary Range: 35.00 - 39.00 | Per Hour
Job Code: 363766
End Date: 2025-08-17
Days Left: 27 days, 21 hours left
DayToDay Responsbilities:
- Responsible for the upkeep of monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
- Use of monitoring tools to proactively identify and research potential production incidents.
- Respond to alerts regarding potential production incidents.
- Escalate to advanced support as needed for problem resolution.
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. • Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Execute procedures reliably and escalate appropriately to solve incidents quickly.
- Broken down in three sections - monitoring the glass, triage the problem, and implement change management.
Must Have:
- ITIL Foundation/Intermediary certification hands on experience with ITIL
- Service Desk, Incident, Problem or Change Management
- Knowledge of monitoring tools like Splunk, Dynatrace, or Sitescope - running queries
- Ticketing experience like Remedy, ServiceNow
- Basic understanding/exposure to ITIL/ITSM.
Job Requirement
- ITIL
- Splunk
- Dynatrace
- remedy
- servicenow
Reach Out to a Recruiter
- Recruiter
- Phone
- Lakshya Dwivedi
- lakshya.dwivedi@collabera.com