Technical Support Representative
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Technical Support Representative" AnitaB.org.IT, Customer Service
Madison, WI, USA
USD 35-36 / hour
Posted on Jul 29, 2025
Technical Support Representative
Contract: Madison, Wisconsin, US
Salary Range: 35.00 - 36.00 | Per Hour
Job Code: 364013
End Date: 2025-08-27
Days Left: 28 days, 10 hours left
About the Role
- This position requires an in-depth understanding of technical customer service theories and principles, along with a general knowledge of business and industry practices.
- The role involves working independently with minimal guidance to perform a full range of professional duties and solve complex problems.
- The successful candidate will contribute to post-live technical support services for customers, including troubleshooting, problem resolution, and maintenance of products and services.
- The role also involves coordinating with various departments for planning and implementing activities, using advanced analytical, technical, and problem-solving skills to adapt policies and programs, and developing models to support small projects or the team.
Responsibilities
- Provide high-level technical support and assistance to customers and consultants using in-depth knowledge of technical customer service.
- Solve complex technical problems and exercise judgment based on the analysis of multiple sources of information.
- Test and identify defects, documenting them in the tracking system for the development team's attention.
- Liaise with internal escalation, development, and functional teams for issue resolution, explaining difficult or sensitive information and working to build consensus.
- Implement and support advanced features and integrations of application suites to ensure high availability of data and backend processes.
- Write SQL queries using database understanding to aid in troubleshooting application and data requests.
- Troubleshoot application, interface, and data-related issues, and modify site configurations based on best practices and data analysis.
Education Qualification
- 5+ years of experience in a B2B technical customer service or implementation role.
Required Skills
- In-depth knowledge of, or experience with, cloud computing platforms such as Azure, GCP, and AWS.
- In-depth knowledge of database technologies such as MS SQL Server.
- Strong SQL query skills, with the ability to write and modify SQL independently.
- Analytical and critical thinking skills.
- Experience working in a production support environment.
- Excellent problem-solving skills.
- Strong interpersonal and organizational skills.
- Self-starter with the ability to work with minimal supervision.
- Open to constructive feedback and a collaborative approach.
- Experience working with healthcare software and familiarity with healthcare industry regulations and standards is preferred.
Job Requirement
- Azure
- AWS
- SQL Server
- Strong SQL query
- B2B
- GCP
Reach Out to a Recruiter
- Recruiter
- Phone
- Srujan R
- srujan.rontala@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Technical Support Representative" AnitaB.org.