Monitoring Analyst
Collabera Inc.
Monitoring Analyst
Contract: Evansville, Indiana, US
Salary Range: 34.00 - 35.00 | Per Hour
Job Code: 364327
End Date: 2025-09-06
Days Left: 28 days, 5 hours left
Client - Financial Services
Title - Monitoring Analyst
Location - Evansville IN (hybrid)
Type- Contract
Pay Range - $34-35/hr
DayToDay Responsbilities:
- Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
- Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
- Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
- Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
- Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
- Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
- Collaborate with cross-functional teams to improve incident response times and overall operational efficiency
Must Haves:
- Soft Skills:
- Exceptional customer service skills
- Excellent communication & Collaboration
- Ability to multitask
- Strong analytical / problem solving skills
- Someone who can work individually as well as part of a high-volume team
- Technical Skills:
- 2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices
- Specific experience in ServiceNow, Jira, Confluence (or other documentation platforms)
- Experience with monitoring tools and systems used to track and report system health / performance
- Tools: Big Panda, Grafana, OpsRamp, Elastic, AppDynamics Etc.)
- Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.)and IT infrastructure (servers / databases / cloud services (AZURE & AWS)
- Familiarity with monitoring tasks and tools in relation to Azure or AWS
- Tasks: resource validation / virtual machines / storage and services within these platforms
- Tools: (e.g., AWS CloudWatch, Azure Monitor).
- IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner, MS Certified: Azure Fundamentals, or similar certifications are a plus
Benefits:
The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually – These all are subject to applicable eligibility).
Job Requirement
- Monitoring
- Observability
- production services
- Incident monitoring
- system health
- AWS
- Azure
- IT Infrastructure
Reach Out to a Recruiter
- Recruiter
- Phone
- Abhijeet Sant
- abhijeet.sant@collabera.com