Application Support Engineer
Collabera Inc.
Software Engineering, Customer Service
Cincinnati, OH, USA
USD 60-70 / hour
Posted on Aug 27, 2025
Application Support Engineer
Contract: Cincinnati, Ohio, US
Salary Range: 60.00 - 70.00 | Per Hour
Job Code: 364650
End Date: 2025-09-26
Days Left: 29 days, 7 hours left
We are Hiring!
Position Details:
Title: Application Support Engineer
Location: Remote (Cincinnati, OH 45202)
Duration: 12 months contract (Possible Extension)
Pay Range: $60/hr to $70/hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance], [paid parking/public transportation], [paid time off], [paid sick and safe time], [hours of paid vacation time], [weeks of paid parental leave], paid holidays annually] as applicable.
About the Role:
The RTP Application Support Engineer III serves as the technical lead for RTP Rail TechOps. This role involves overseeing incident response, mentoring offshore engineers, and driving continuous improvement across monitoring, tooling, and documentation. The position acts as a strategic liaison between TechOps and development teams supporting RTP services.
Responsibilities:
Leadership & Strategy
- Develop deep expertise in RTP integrations and transaction flows.
- Establish cross-functional relationships across payment rail teams.
- Manage escalation decisions and handoffs from TechOps to development.
- Mentor offshore engineers.
- Lead postmortems, RCA reviews, and playbook updates.
Incident Monitoring & First Response
- Monitor SiteScope and Splunk alerts for system health and transaction anomalies.
- Perform initial triage using documented playbooks.
- Escalate critical issues to on-call development and leadership.
Troubleshooting & Analysis
- Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.
- Run SQL queries on RTP-related databases to validate data integrity.
Ticket Management & Shift Coverage
- Log and manage incidents in ServiceNow and Confluence.
- Ensure smooth shift handovers with detailed documentation.
- Manage EST to IST shift transitions and knowledge continuity.
Technical Leadership
- Lead L2 troubleshooting for RTP services and integrations.
- Evaluate customer impact of unplanned dependency outages and planned maintenance.
- Collaborate with SRE and DevOps teams to debug containerized services.
- Drive RCA and postmortem processes for critical incidents.
- Maintain and improve technical documentation and playbooks.
Tooling & Automation
- Enhance Splunk alerting and dashboard visibility.
- Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations.
- Develop automation scripts for monitoring.
- Define and maintain SLO-based alerting thresholds.
On-Call & Reliability
- Participate in 24x7 on-call rotation.
- Partner with development teams to improve CI/CD reliability and observability.
Education Qualification:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Required Skills:
- Proficiency in Java/Spring boot, REST API debugging, AWS (Aurora, ECS, Lambda)
- Experience with Splunk, SiteScope
- Familiarity with Grafana, Snowflake
- Knowledge of Kafka, MQ, Networking, SQL
- Experience with Linux, Oracle
- Understanding of Mainframe, COBOL, CICS, DB2
- Proficiency in ServiceNow, Confluence
Job Requirement
- AWS
- Containers
- Java
- Java Springboot
- LINUX
- (MQ + Kafka)
- Networking
- SiteScope
- Splunk
- SQL
Reach Out to a Recruiter
- Recruiter
- Phone
- Sneha Samanta
- sneha.samanta@collabera.com