Technical Support Specialist
Collabera Inc.
Technical Support Specialist
Contract: Chandler, Arizona, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 364740
End Date: 2025-09-28
Days Left: 28 days, 12 hours left
Job Title: IT Service Desk Analyst (1st Line Support)
Location: Chandler, AZ
Work Arrangement: Onsite
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)
About the Role
We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.
Key Responsibilities
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Provide first-line support for internal employees via phone and chat channels.
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Troubleshoot basic MS applications and proprietary systems.
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Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
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Log, categorize, and document tickets accurately for escalation when necessary.
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Collaborate with regional and global partners to resolve issues effectively.
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Consistently meet service desk performance targets and client care metrics.
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Participate in training and leverage peer/SME support to expand technical knowledge.
What We’re Looking For
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1–3 years of experience in IT Service Desk, Help Desk, or similar support role.
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Excellent client care and customer service skills with strong written/verbal communication.
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Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
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Proven ability to multitask, managing multiple chats/calls simultaneously.
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Experience with:
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Hardware: Windows 10/11
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Software: MS Office Suite, Office 365, SharePoint, Skype
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Network Tools: Citrix, VPN, Cisco AnyConnect
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ITSM tools: Remedy (preferred, not required)
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Compensation
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Hourly Rate: $18 - 20 per hour
This reflects base compensation and may vary based on candidate qualifications.
Benefits
The Company offers the following benefits for this position, subject to eligibility:
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Medical, dental, and vision insurance
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401(k) retirement plan
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Life, short-term, and long-term disability insurance
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Paid sick leave and holidays (as applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Job Requirement
- first-line support
- customer service
- MS Office Suite
- Office 365
- SharePoint
- Skype
- Citrix
- VPN
- Cisco AnyConnect
Reach Out to a Recruiter
- Recruiter
- Phone
- Tanupriya Ganguly
- tanupriya.ganguly@collabera.com