Voice Engineer
Collabera Inc.
Voice Engineer
Contract: Dallas, Texas, US
Salary Range: 50.00 - 67.00 | Per Hour
Job Code: 364738
End Date: 2025-09-28
Days Left: 28 days, 12 hours left
DayToDay Responsbilities:
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Validate voice platform components including IVR, routing, call recordings, and agent tools.
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Assist with load/performance testing of systems like NiceCX One.
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Review logs and monitoring dashboards to detect anomalies or performance issues.
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Validate call flows and agent experiences under simulated or real workloads.
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Work closely with telephony engineers, QA teams, and cross-functional stakeholders to troubleshoot and document issues.
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Perform regression, integration, and exploratory testing for new features or upgrades.
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Maintain detailed test documentation, including cases, results, and defect reports.
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Participate in Agile ceremonies such as sprint planning and release readiness reviews
Must Have:
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3+ years in QA or Systems Analysis within contact center/telecom environments.
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Working knowledge of voice tech (IVR, ACD, call recording, SIP, RTP).
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Experience with NiceCX One or similar CCaaS platforms.
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Familiarity with CRM integrations and call flow validation.
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Able to analyze system logs, dashboards, and metrics.
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Exposure to QA tools (e.g., JIRA, LoadRunner, JMeter, Cyara).
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Basic scripting (Python, JavaScript) for data validation or automation.
Collaboration & Process:
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Experience working in Agile or DevOps environments.
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Strong communicator – able to bridge technical and non-technical teams.
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Able to document clearly and track QA artifacts efficiently.
Pay Range:
- $60 - $67
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- NiceCX
- IVR
- Callcenter
- Testing
- Automation
Reach Out to a Recruiter
- Recruiter
- Phone
- Tushar Jadhav
- tushar.jadhav@collabera.com