IT Desk Support
Collabera Inc.
IT Desk Support
Contract: Chandler, Arizona, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 364734
End Date: 2025-09-28
Days Left: 28 days, 12 hours left
Job Title: IT Desk Support
Location: Chandler, AZ 85224
Work Arrangement: Onsite (4 day in office, 1 day WFH after training & performance compliance)
Client Industry: Global IT/Technology Services
Duration: 12-18 Months Contract
Schedule: 24x7 Global Service Desk (rotational schedule; details provided during interview)
About the Role
We are hiring an IT Tech Support professional to join our client’s Global IT Service Desk team on a contract basis. This is an excellent opportunity to work in a fast-paced environment supporting internal employees with first-line IT support via voice and chat. You’ll be part of a global team, delivering best-in-class client care while expanding your skills in IT troubleshooting and customer service.
Key Responsibilities
- Provide first-line IT support to internal employees via phone and live chat channels.
- Troubleshoot applications, proprietary systems, and basic hardware/software issues.
- Manage and document multiple chat sessions simultaneously while meeting service desk performance and quality metrics.
- Escalate unresolved issues to second-line teams with clear, detailed ticket documentation.
- Collaborate with global service desk partners to ensure consistent client care and issue resolution.
What We’re Looking For
- 1–3 years of experience in IT Helpdesk, Service Desk, or Customer Support.
- Strong customer service and communication skills (verbal and written).
- Proficiency with Windows 10, MS Office Suite/Office 365, and basic troubleshooting.Ability to multitask, prioritize workload, and consistently meet performance goals.
- Team player with strong organizational and problem-solving skills.
Compensation
Hourly Rate: $18 – $20 per hour
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, disability insurance, paid time off, and paid holidays.
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Saurabh Bera at saurabh.bera@collabera.com/+1 973-232-1089 for more information. We look forward to speaking with you!
Job Requirement
- Service Desk/Help Desk
- Tech/Technical
- Support
- CSR/Customer Service
- Calls
Reach Out to a Recruiter
- Recruiter
- Phone
- Saurabh Bera
- saurabh.bera@collabera.com
- 9732321089