Production Support Engineer
Collabera Inc.
Production Support Engineer
Contract: Charlotte, North Carolina, US
Salary Range: 50.00 - 52.00 | Per Hour
Job Code: 364730
End Date: 2025-09-28
Days Left: 28 days, 12 hours left
Industry: Banking & IT
Title: Systems Operations Engineer
Location: Charlotte, NC - (CIC), Chandler, AZ - Hybrid
Duration: 12 months (with potential to extend or flip perm)
Pay rate : $50 - 52/hr
Job Description:
- The production and development organizations have historically worked closely, supporting applications in a DevOps model.
- The team is now shifting focus toward resiliency and transitioning production responsibilities to the platform team, which is led by this hiring manager.
- The roles are not backfills; this is a new build-out of the team as they scale production operations.
- The team is global, with Krishna heading the U.S. group.
- These are production-facing roles—not level 1 "catch and dispatch" support, but hands-on production engineers.
- Candidates will be expected to handle incidents, collaborate with operations and business partners, and own the resolution and follow-up.
- Engineers will support a broad ecosystem of payment-related applications, not just the core systems, and will see issues that vary daily.
- Core technologies include:
- Mainframe
- Java on Linux
- Oracle
- ACI product with MTS
- Strong scripting skills are critical (Python, Ansible, Shell) to enable automation efforts.
- While the team is planning a shift to cloud over the next few years, these roles will not be involved with cloud at the start.
- Tools and areas of focus include monitoring, alerting, service operations, service transition, and service improvement (including automation and problem management).
- There's a strategic move happening toward Ansible and GenAI integration for automation and optimization efforts.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- Production Support
- Oracle
Reach Out to a Recruiter
- Recruiter
- Phone
- Sharvari Doke
- sharvari.doke@collabera.com