Technical Support Specialist
Collabera Inc.
Technical Support Specialist
Contract to Hire: Hopewell, New Jersey, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 364829
End Date: 2025-10-04
Days Left: 21 days, 23 hours left
Job Title: Technical Support Specialist
Location: Chandler,AZ / Dallas,TX/ Hopewell,NJ
Work Arrangement: 4 day in office with 1 day WFH
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday
About the Role
We are hiring a strong Technical Support Specialist Who Will be supporting internal customers via chat/phone with basic troubleshooting while documenting tickets clearly for escalation when needed.
Key Responsibilities
Core Responsibilities:
- The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT.
- Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
- Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
- Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
What We’re Looking For
- Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with
- customer service and call/chat handling.
- Able to work in a fast-paced environment.
- Agent Chat
- Win10
Compensation
Hourly Rate: 18$-20$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Trapti Jhala at trapti.jhala@collabera.com for more information. We look forward to speaking with you!
Job Requirement
- Call
- Technical
- Support
- Customer
- Service
Reach Out to a Recruiter
- Recruiter
- Phone
- Trapti Jhala
- trapti.jhala@collabera.com