Technical Support Specialist
Collabera Inc.
Technical Support Specialist
Contract: Chandler, Arizona, US
Salary Range: 15.00 - 18.00 | Per Hour
Job Code: 364863
End Date: 2025-10-11
Days Left: 29 days, 0 hours left
Job Title: IT Service Desk Analyst (1st Line Support)
Location: Chandler, AZ
Work Arrangement: Onsite
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)
About the Role
We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.
Key Responsibilities
- Provide first-line support for internal employees via phone and chat channels.
- Troubleshoot basic MS applications and proprietary systems.
- Handle up to 2 simultaneous chat support requests, ensuring high-quality service.
- Log, categorize, and document tickets accurately for escalation when necessary.
- Collaborate with regional and global partners to resolve issues effectively.
- Consistently meet service desk performance targets and client care metrics.
- Participate in training and leverage peer/SME support to expand technical knowledge.
What We’re Looking For
- 1–3 years of experience in IT Service Desk, Help Desk, or similar support role.
- Excellent client care and customer service skills with strong written/verbal communication.
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
- Proven ability to multitask, managing multiple chats/calls simultaneously.
- Experience with:
- Hardware: Windows 10/11
- Software: MS Office Suite, Office 365, SharePoint, Skype
- Network Tools: Citrix, VPN, Cisco AnyConnect
- ITSM tools: Remedy (preferred, not required)
Compensation
- Hourly Rate: $18 - 20 per hour
This reflects base compensation and may vary based on candidate qualifications.
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Job Requirement
- Tech Support
- Customer service
- Troubleshooting
- Windows
Reach Out to a Recruiter
- Recruiter
- Phone
- Dharamveer Kushwah
- dharamveer.kushwah@collabera.com