GTD-5 Telecom Engineer - Remote
Collabera Inc.
GTD-5 Telecom Engineer - Remote
Remote: Indianapolis, Indiana, US
Salary Range: 80000.00 - 100000.00 | Per Annum
Job Code: 364954
End Date: 2025-10-12
Days Left: 28 days, 16 hours left
Position: GTD-5 Telecom Engineer
Industry: Telecommunications
Type: Full-Time
Location: Fully Remote
Day to day:
- Troubleshoot GTD-5 switch issues and resolve hardware faults
- Answer and resolve customer calls related to circuit packs and alarms
- Walk customers through changing circuit packs, down to the slot/shelf level
- Handle escalations and analyze trouble tickets in Jira
- Provide translations and call processing support
- Mentor junior team members when needed
- Maintain proper ticket documentation and updates
- Be available for on-call rotations every 3rd week
Must haves:
- 5-10 years of GTD-5 switch troubleshooting experience
- 5+ years overall telephony troubleshooting experience
- Strong hardware troubleshooting and fault isolation skills (Tier 3 level)
- Call Processing and Translations experience (GTD-5 environment)
- Familiarity with central office procedures and policies
- Jira (ticketing) experience
- Ability to guide customers step by step on changing circuit packs
- Strong customer service orientation; able to work directly with clients and vendors
- Able to work a 7x24 rotating schedule, including on-call every third week
- GTD-5 debugging, translations, and troubleshooting
- Hardware troubleshooting (circuit packs, shelves, slots)
- Proficiency in Windows-based tools (Outlook, Word, Excel, Visio, etc.)
Salary and Compensation:
The base annual salary for this position is between $80,000 - $100,000 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).
Job Requirement
- GTD-5
- Troubleshooting
- Technical Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Srujan Sahu
- srujan.sahu@collabera.com