We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager is responsible for leading production support initiatives and testing efforts across the Medicare technology platforms. This role oversees critical production operations and testing programs spanning Claims, Capitation, Claims Payment, Provider Egress, and Financial and Analytical Reporting, while serving as a people leader for a team of Business Analysts.

This leader partners closely with business stakeholders, delivery teams, infrastructure organizations, and software vendors to ensure quality, high availability, platform stability, and concierge‑level support. The role requires strong cross‑application and cross‑team leadership to drive continuous improvement, enhance operational efficiency, and introduce emerging technologies that strengthen business outcomes. The Senior Manager leads cross‑functional teams, manages budgets, delivers executive‑level reporting.

Required Qualifications

• 10+ years of overall IT experience, including leadership roles
• Proven ability to lead teams, including contractors and cross‑functional resources
• Experience managing work intake, prioritization, and scheduling across multiple initiatives
• Strong analytical, critical thinking, problem resolution, negotiation, and decision‑making skills
• Excellent written and verbal communication skills with the ability to communicate effectively at all levels of the organization, including senior leadership
• Ability to work in a fast‑paced environment while managing multiple projects and priorities concurrently
• Demonstrated ability to document and maintain system and support documentation

Preferred Qualifications

• Experience in the Healthcare industry, preferably Medicare
• Understanding of SAFE / Agile delivery processes
• Proven success achieving high levels of customer satisfaction
• Ability to work across organizational boundaries while fostering collaboration and strong relationships
• Self‑starter mindset with a focus on continuous improvement and operational efficiency
• Comfort working with software vendor partners and holding them accountable for delivery and support outcomes

Education

• Bachelor’s degree preferred
• High School Diploma with extensive relevant experience required
• Equivalent experience may be considered in lieu of a bachelor’s degree (HS diploma plus relevant experience)

Pay Range

The typical pay range for this role is:

$118,450.00 - $236,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.