Learning Space Support Analyst
Department of Medicine, University of Alberta
IT, Customer Service
Edmonton, AB, Canada
Posted on Mar 13, 2026
This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.
Location - This role is in-person at North Campus Edmonton, South Campus Edmonton, and Enterprise Square.
The LSS analyst is one of the "faces" of IST, and provides technical support for computers, audio-visual technology, and related classroom and lab software within these spaces.
The successful candidate can look forward to an energetic, professional team environment where there is a commitment to personal and professional growth.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.
- Minimum of a diploma in the area of media, design, theatre production, radio/television, and/or IT 3+ years experience in the audiovisual or IT industry
- Intermediate to advanced technical knowledge of web and video conferencing systems
- Experience within an educational environment
- Experience with video and audio editing software
- Experience with training both groups and individuals
- Demonstrated analytical and diagnostic skills
- Ability to manage multiple priorities
- IT Infrastructure Library (ITIL) - Foundations Course an asset
- Strong communication (oral and written), problem solving, analytical and time management skills
- Ability to converse in multiple languages would be an asset
- Be able to deal with change and ambiguity
- Excellent customer service skills
This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
- Provides support and recommendations for instructors on technology and its use within learning spaces across campus
- Assesses the needs of instructors and provides targeted guidance for the use of technology to meet their pedagogical goals
- Continually assesses hardware/software and makes recommendations for improvements and efficiencies by reviewing procedures, identifying opportunities and researching effective solutions within the scope of their services
- Supports the use, setup, deployment and training for synchronous learning tools and web conferencing solutions such as Zoom, Google Meet and Yuja