Technical Support Specialist
Dexcom Inc
This job is no longer accepting applications
See open jobs at Dexcom Inc.See open jobs similar to "Technical Support Specialist" AnitaB.org.The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the Team:
As a Technical Support Specialist at Dexcom, you will be involved in TS Services team daily operations such as performing quality evaluations, handling technical escalations, supporting Technical Support Representatives through established channels.
Additional tasks assigned based on the need might involve interacting with stakeholders both within Technical Support and other departments.
Where You Come In:
- Perform technical escalations
- Perform quality evaluations
- Support TS Representative through established channels.
- Participate to relevant trainings and ensure the knowledge is up to date in accordance to local/functional communications.
- Contribute to process improvement ideas.
- Comply with all internal procedures while performing assigned tasks.
- Participate and contribute (if applicable) to all team/company meetings in accordance with company regulations and guidelines.
What Makes You Successful:
- Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
- Fluency in English, both written and oral communication.
- Strong ability to retain detailed information as you solve complex problems.
- Proven capability to handle challenging situations.
- Technically proficient skills in the areas of troubleshooting computer and network issues including issues with Operating Systems, software, driver installation, networks and smart phones.
- Ability to work independently.
- Demonstrates excellent teamwork.
- Additional supported language is an advantage
Preferred Qualifications:
- Diploma level educated (or equivalent) and/or 2+ years of relevant customer/technical support experience.
- Proven experience working in a healthcare or software development environment.
- Proven experience in a similar role involving high level communication skills.
- Advanced knowledge of diabetes, CGM and Dexcom products and Technical Support troubleshooting.
What You’ll Get:
- A comprehensive onboarding and training on the job
- Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities
- Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space
- 5 additional vacation days, with potential for more for parents, students, and other cases with approval
- Opportunity to work from other countries for up to 30 days per year
- Health Insurance including reduced premiums available for dependents
- Life and Accident insurance coverage
- 3rd Pillar Private Pension plan
- Health and Wellness programs, including access to online coaching and therapy sessions
- Fertility, Family forming, Menopause and Men’s health support services
- Regular team-building events that foster collaboration and connection
- Best-in-class training and career development programs
- Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more
- Access to a fitness tracking app with rewards for staying active
- Free parking space at the city center office location.
Travel:
- 0-5%
Experience and Education Requirements:
- Typically requires a Bachelor’s degree and 0-2 years previous experience.
Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Monthly base salary for this position is from €1,905.42 to €2,353.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.This job is no longer accepting applications
See open jobs at Dexcom Inc.See open jobs similar to "Technical Support Specialist" AnitaB.org.