Sr Business Intelligence Analyst
Dexcom Inc
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
Dexcom is seeking a Sr Business Intelligence Analyst for Customer Advocacy to work closely with regional and global Quality teams to provide analysis and insights to support the delivery of local business plans. The individual should be a self-starter and is comfortable working with large, complex and diverse data sets to provide actionable and insightful information to business partners.
Where You Come In
- You utilize various data sources to conduct in-depth analysis of Customer Advocacy performance, identifying trends and generating actionable insights.
- You develop and maintain dashboards and reports that provide clear visibility into key performance indicators (KPIs) for Customer Advocacy towers.
- You engage regularly with Customer Advocacy Pillar leaders to ensure insights are validated, relevant, and acted upon.
- You onboard new team members in the effective use of analytics tools and reporting processes.
- You collaborate with third-party data providers to deliver analyses and identify opportunities for prioritization.
- You partner with the Training team to identify and address analytics training needs across the organization.
- You work cross-functionally with Business Systems, Data Analytics, and CA Operations teams to align analytics efforts with business goals.
- You support special projects aimed at improving commercial performance and expanding operational capabilities.
- You contribute to initiatives that build and enhance Dexcom’s Customer Advocacy Operations analytics infrastructure.
What Makes You Successful
- You have proven experience in sales analytics, business intelligence, or a related analytical role.
- You are proficient in tools such as Excel, Tableau, Power BI, or similar platforms.
- You are familiar with CRM systems like Salesforce and other sales-related technologies.
- You possess excellent communication and presentation skills, with the ability to translate complex data into clear, actionable insights.
- Your technical aptitude includes strong command of Microsoft Office tools—Excel, PowerPoint, Word, and Outlook.
- You bring a collaborative mindset and thrive in cross-functional environments.
- You may have experience working with third-party medical data providers such as IQVIA, GERS, or Binley’s.
- You have prior experience in the Medical Devices or Pharmaceutical industries, which is a strong advantage.
- You are comfortable working independently and managing multiple priorities in a fast-paced setting.
What you’ll get:
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
- 0-5%
Experience and Education Requirements:
- Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.
#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.