Supervisor IT Service Desk
Dexcom Inc
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
As a Supervisor of IT Desktop Support, you will lead a team that provides and supports computer equipment for employees to allow them to perform at their best. The ideal candidate will be self-driven to provide outstanding service to Dexcom employees.
Where you come in:
- You will manage a Desktop Support Team that is responsible for the following functions:
- First line of support for manufacturing operations
- Configuration and deployment of computers and computer peripherals in hybrid work environment
- Escalations of incidents for employee computers, software, and peripherals
- Ensure that policies, procedures, and standards are being followed
- You will coordinate with teams in Information Technology as well as external colleagues in providing effective support.
- You will measure the performance of the team to the appropriate metrics.
- You will monitor and communicate performance, adherence to SLA levels etc.
- You will drive the improvements in documentation and Knowledge Base
- You will be responsible for IT inventory, device, and equipment to ensure in good condition and safe to use by user.
- You will own functional audit readiness with regards to ISO 27001 and Information Security Management Systems.
- Other duties as assigned.
What makes you successful:
- You have minimum of 5-years of experience leading a Desktop Support or similar IT function.
- You have experience with ServiceNow or any similar platform.
- You have desire to work in a fast-paced, collaborative environment
- You will maintain accurate IT asset inventory and assists in the acquisition, deployment, and support of IT assets.
- You will participate in hardware and software solutions decision making process, including new acquisitions and upgrades.
- You have people leadership experience support to the Service Desk Team including feedback and process improvement.
- You will function as an escalation point for incoming incidents, problems, or requests.
- You will communicate highly technical information to both technical and nontechnical personnel.
- You must have show aptitude, initiative and follow through, and strong project management skills.
- You need to adheres to Change Control Processes and Procedures.
- You will ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.
What you’ll get:
- A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
- 10%
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.