Application Support Engineer

DTCC

DTCC

Software Engineering, Customer Service
Philippines · Manila, Philippines
Posted on Apr 18, 2025

Application Support Engineer

Manila, Philippines

Job Info

  • Job Identification 210389
  • Job Category Information Technology
  • Posting Date 04/16/2025, 09:58 PM
  • Locations 8F V-Corporate Center, Makati City, 1227, PH
  • Job Schedule Full time
  • Salary Range Salary will be Commensurate with Experience
  • FLSA Status Exempt

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.


Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:

Being a member of the Application support family, this role will be responsible for Monitoring, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages

The Application Support Engineer role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

What You’ll Do

  • Analysis of Applications Systems in order to prevent incidents from reoccurring
  • Expand knowledge base of operating procedures/runbooks for supported applications
  • Collaborate within the team to resolve application alerts and bring up as needed
  • Gather requested documentation in support of ongoing audits requests
  • Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
  • Ensure automation produces expected results within stated threshholds
  • Monitor Dashboard to provide better transparency into potential issues and future outages
  • Analyze proposed application design and provide feedback on potential gaps to business requirements
  • Implement renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
  • Align risk and control processes into day to day responsibilities to monitor and mitigate risk; calls out appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Sounds Like You?

  • Minimum of 4+ years of related experience

Talents Needed for Success:

  • Experience working with Snowflake, Talend or other ETL tools
  • Experience in working on ServiceNow
  • Service now and CA autosys scheduler knowledge, with basic knowledge to prepare JIL scripts
  • Knowledge of SQL ,PowerBI report , scripting languages like Python/Shell scripting would be an added benefit
  • Knowledge of SaaS based applications
  • AWS or Azure experience would be a good value add
  • Oncall support with flexible work arrangement
  • Champions a culture where honesty and transparency are expected.
  • Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

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