Lead Systems Engineer
DTCC
Lead Systems Engineer
Job Info
- Job Identification 210572
- Job Category Information Technology
- Posting Date 2025-04-30, 02:39 p.m.
- Locations 18301 Bermuda Green Dr, Tampa, FL, 33647, US
- Job Schedule Full time
- Salary Range Senior Associate-75,000-150,000-USD
- FLSA Status Exempt
Job Description
Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
- Serves as a third level technical support Engineer for day-to-day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.
- Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.
- Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
- Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
- Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
- Extensive interfacing, teamwork, and coordination of efforts with vendors and other groups in the company
- Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
- Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed For Success:
- Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
- Domain Expert with demonstrated ability in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
- 5 + Years’ experience with Microsoft Windows Server and Workstation technologies
- Solid grasp of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
- Azure Portal
- Citrix Cloud
- Strong knowledge of IGEL platform:
- OS Base Build & Configuration
- Authorization & Authentication
- Support and Management of the endpoint devices including maintenance
- Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
- Solid background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
- Knowledge of PowerShell scripting
- Solid project management and leadership skills
- Self-starter, independent worker, and teammate
- Good written and verbal communication skills
- Working knowledge of the ITIL framework
- Knowledge and expertise in disaster recovery procedures
About Us
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC. The group manages complexity of the technology landscape within DTCC and enhances agility, robustness and security of the technology footprint. It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.
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