Lead Application Support Engineer - Mainframe
DTCC
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Job Info
- Job Identification 210973
- Job Category Information Technology
- Posting Date 07/22/2025, 10:17 PM
- Locations 18301 Bermuda Green Dr, Tampa, FL, 33647, US 1315 S Belt Line Road, Coppell, TX, 75019, US
- Apply Before 07/26/2025, 10:17 PM
- Job Schedule Full time
- Salary Range Senior Associate-75,000-150,000-USD
- FLSA Status Exempt
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
This role sits within DTCC’s Enterprise Application Support (EAS) team and is instrumental in driving the stability, resilience, and operational readiness of critical business applications. As part of a centralized function under Enterprise Infrastructure, the Lead Application Support Engineer will play a key role in managing production support, incident response, disaster recovery, and compliance activities. The successful candidate will lead efforts to ensure production readiness for application and infrastructure deployments, manage structured service requests through ServiceNow, and maintain adherence to internal controls and audit standards—ensuring DTCC’s systems remain secure, compliant, and highly available.
Primary Responsibilities:
- Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and escalate to as needed
- Validate and submit responses to requests for information from ongoing audits
- Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide input into the design and development stages of applications
- Execute the pre-production/production application code deployment plans and support end to end vendor application upgrade process (e.g. SNOW, SF, etc.)
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:
- Minimum of 6 years of related experience.
- Bachelor's degree preferred or equivalent experience.
Talent needed for success
- Experience in supporting both mainframe and distributed systems like Unix, Linux, Windows, Oracle, SQL/PLSQL
- Hands on experience on Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Familiarity with Middleware (Unix, Linux, Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Familiarity with Mainframe scheduling concepts (Job abends, Predecessor/Successor) and Scheduling Tools (CA AutoSys, CA-Scheduler, Control-M)
- Familiarity working with relational databases (DB2, Oracle)
- Must be a quick learner.
Preferred:
- Monitoring and Data Tools experience (Splunk, Dynatrace, Selenium, Py3270, Thousand Eyes, Grafana, HiPam, IBM Zolda)
- Cloud Technologies experience (AWS services (S3, EC2, Lambda, SQS, IAM roles), Snowflake, Service Now, Azure, OpenShift, RDS Aurora, Postgress)
- Familiarity working with Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
Nice to have:
- Familiarity with the securities industry
- Experience Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Experience with ETL tools (Informatica Datahub/IDQ, Talend)
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
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