Senior ServiceNow Engineer
DTCC
Senior ServiceNow Engineer
Job Info
- Job Identification 211639
- Job Category Information Technology
- Posting Date 2025-10-10, 09:05 p.m.
- Locations 1333 Crestside Drive, Coppell, TX, 75019, US
- Apply Before 2025-10-21, 09:05 p.m.
- Job Schedule Full time
- Salary Range Senior Associate-75,000-150,000-USD
- FLSA Status Exempt
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
We are seeking a Senior ServiceNow Engineer with proven expertise in QA automation and hands-on development. This role is responsible for driving end-to-end testing, automation frameworks, and upgrade strategies, while also contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations). The ideal candidate will bring a balanced background in QA, automation, and development with strong skills in ATF, Selenium, API testing, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.
Primary Responsibilities:Quality Engineering & Assurance
- Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.
- Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
- Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.
- Build and maintain automation frameworks using ATF, Selenium, and related tools.
- Own defect lifecycle: log, track, resolve, and conduct root cause analysis with preventive measures.
- Define and execute upgrade/patch test strategies ensuring high coverage and minimal disruption.
- Promote QA standards, automation adoption, and continuous improvement practices.
- Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
- Manage update sets, migration, and development lifecycle activities.
- Collaborate with architects/developers to ensure testability in designs.
- Develop and support integrations using REST, SOAP, and Integration Hub.
- Contribute to CI/CD pipeline automation for faster, reliable deployments.
- Mentor junior engineers in QA, automation, and ServiceNow configuration standards.
- Work with analysts, product owners, and developers to align on requirements and work.
- Collaborating across multiple time zones with global teams.
- Actively participate in Agile ceremonies (refinement, planning, daily stand-ups, retrospectives).
- Champion a quality-first attitude across engineering and business partners.
- Bachelor's degree preferred or equivalent experience
- 8+ years in software testing/development, with 4+ years on ServiceNow platform.
- 8+ years of experience in manual and automation testing, with deep knowledge of ServiceNow modules including ITSM, Service Catalog, CSDM, ITOM, CMDB, Discovery, and Event Management.
- Strong proficiency in ServiceNow development and scripting, including JavaScript, Glide APIs, Flow Designer, Catalog Scripts, and Integration Hub.
- Expertise in automation and testing tools, such as ServiceNow ATF, Selenium, Postman, Rest Assured, and SOAP UI.
- Hands-on experience with API testing for ServiceNow integrations.
- Skilled in ServiceNow upgrade lifecycle, patch testing, update set migration, and defect management.
- Familiarity with Agile/Scrum methodologies, CI/CD pipelines, and DevOps automation.
- Proficient in test management and defect tracking tools, including JIRA and HP ALM (or equivalent).
- Strong analytical and problem-solving skills, with the ability to anticipate risks, enforce QA standards, and recommend improvements.
- Demonstrable ability to work independently and multi-functionally in fast-paced Agile environments and offshore–onshore delivery models.
- Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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About the Team
Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
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