Lead Application Support Engineer
DTCC
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Your Primary Responsibilities:
- Analysis of Applications Systems in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and escalate as needed
- Gather requested documentation in support of ongoing audits requests
- Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better visibility into potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- ServiceNow knowledge or Experience in ServiceNow application preferred
- EAS application support
- Troubleshooting
- Coordinating with Product/AD/ETE
- Making sure all documentation is current and regularly updated
- Training other team members
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.